Oliver Gallaun has been promoted to the position of head of customer engineering at Impera. The gaming solutions developer, part of the Novomatic Group, announced the internal appointment on July 16, 2026.
Strategic Focus
In his new capacity, Gallaun will lead the international customer engineering team. The role focuses on ensuring seamless product integration, technical excellence, and long-term customer success across global markets. The appointment aims to maintain the high standards of technical service associated with the brand.
Jürgen Burgstaller, managing director of Impera, noted that Gallaun combines technical expertise with a deep understanding of market needs. Burgstaller stated that his commitment to service delivery makes him the ideal candidate for the position.
Gallaun described the function of customer engineering as establishing trusted partnerships rather than providing standard technical support. He stated his goal is to help clients achieve long-term success through innovative solutions.
Gallaun has worked at Impera for several years prior to this promotion. Company representatives indicated that his previous collaboration with distribution partners and internal teams contributed to the current technical service standards.